Last updated June, 2020
Thanks for purchasing an OJCA product or event ticket at ojcc.ca
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product, or unable to attend an event, that you have purchased from us, you will receive a full refund. Please see below for more information on our Return and Refund policy.
REFUND ON PRODUCT PRUCHASES:
Thank you for your purchase and we hope you are happy with the product. However, if you are not completely satisfied with your purchase for any reason, you may return it to the OJC office for a full refund.
If you have an item to return, please email the OJC office ([email protected]) within 30 days of purchase date with original packaging and proof of purchase. A time to drop of the item will then be arranged. After receiving your return and validating the proof of purchase we will process your refund.
EXCEPTIONS:
- The following items cannot be returned: Clearance Items in Gift Shop.
- For defective or damaged products, please contact the OJC office ([email protected]) to arrange a refund or exchange.
REFUNDS FOR EVENT PURCHASES:
Thank you for your purchase to our upcoming event. We hope you are happy with your purchase and have a fantastic time. However, if you are unable to attend the event for any reason, you will receive a full refund.
To cancel your event purchase please contact [email protected] to process the refund.
PROCESSING TIME:
Please allow at least 7 days from the receipt of your cancellation request to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
[email protected] or 250-862-2305